jibet Privacy Policy

This Privacy Policy (the "Policy") describes how jibet ("jibet," "we," "us," or "our") collects, uses, discloses, stores, and protects your personal information when you access or use our online gaming platform, website, mobile applications, and related services (collectively, the "Services"). jibet is committed to protecting your privacy and ensuring transparency in all data processing activities. By registering an account or using jibet Services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you register for a jibet account or use our Services, we collect personal information that you voluntarily provide, including but not limited to:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and username.
• Identity Verification Documents: Government-issued identification such as Philippine passport, driver's license, UMID, SSS ID, or other valid identification documents required for Know Your Customer (KYC) compliance and age verification.
• Payment Information: GCash account details, Maya wallet information, bank account numbers, and transaction records associated with deposits, withdrawals, and gaming activity.
• Communications: Messages, inquiries, feedback, and customer support correspondence sent through live chat, email, or other communication channels.
• Preferences and Settings: Gaming preferences, notification settings, responsible gaming limits, and other account customization choices.

1.2 Information Collected Automatically

When you access or use jibet Services, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, features accessed, games played, bet history, win/loss records, session duration, click patterns, and navigation paths through the platform.
• Location Data: IP address, geolocation data, and time zone information to verify that you are accessing jibet Services from the Philippines and to comply with geographic restrictions.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform performance.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (GCash, Maya, banks), identity verification services, fraud prevention agencies, and marketing partners. This information is used to verify your identity, process transactions, prevent fraud, and comply with legal and regulatory obligations.

2. How We Use Your Information

jibet uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• Creating, maintaining, and managing your jibet account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, live casino, sports betting, and other gaming services
• Administering bonuses, promotions, loyalty programs, and tournaments
• Responding to customer support inquiries and resolving technical issues
• Sending transactional notifications, account alerts, and service updates

2.2 Compliance and Security

• Verifying your identity and age to prevent underage gambling
• Complying with Philippine Data Privacy Act, Anti-Money Laundering (AMLA) regulations, and PAGCOR guidelines
• Detecting, preventing, and investigating fraud, cheating, collusion, and other prohibited activities
• Monitoring platform security, preventing unauthorized access, and protecting against cyber threats
• Enforcing our Terms and Conditions and resolving disputes
• Responding to legal requests, court orders, and regulatory inquiries from Philippine authorities

2.3 Platform Improvement and Analytics

• Analyzing user behavior, gaming patterns, and platform performance to improve Services
• Conducting research and development to enhance user experience and introduce new features
• Testing new games, payment methods, and technological innovations
• Generating aggregated, anonymized statistical data for internal business analysis

2.4 Marketing and Communications

• Sending promotional offers, bonuses, and marketing communications about jibet Services (with your consent)
• Personalizing marketing content based on your gaming preferences and activity
• Conducting surveys, feedback requests, and market research
• You may opt out of marketing communications at any time through account settings or by contacting customer support

2.5 Responsible Gaming

• Implementing deposit limits, session time reminders, and self-exclusion tools
• Monitoring gaming behavior to identify potential problem gambling indicators
• Providing access to responsible gaming resources, support services, and counseling referrals

3. Legal Basis for Processing Personal Data

Under the Philippine Data Privacy Act of 2012 and international data protection standards, jibet processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms and Conditions) and to provide jibet Services you have requested.
• Legal Obligation: Processing is required to comply with Philippine laws, including KYC requirements, Anti-Money Laundering regulations, and gaming license conditions.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and customer support, provided such interests do not override your fundamental rights and freedoms.
• Consent: For certain processing activities, such as marketing communications and optional data collection, we rely on your explicit consent, which you may withdraw at any time.

4. How We Share Your Information

jibet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality and security obligations:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, Maya, banks), identity verification services, cloud hosting providers, customer support platforms, marketing agencies, and data analytics services. These providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Regulatory Authorities and Law Enforcement

We may disclose your information to Philippine regulatory authorities (PAGCOR, Anti-Money Laundering Council, National Privacy Commission), law enforcement agencies, courts, and government bodies when required by law, legal process, court order, or regulatory investigation. We cooperate fully with lawful requests to combat fraud, money laundering, and illegal gambling activities.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy involving jibet, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your personal data.

4.4 Affiliates and Corporate Group

We may share your information with jibet affiliates, subsidiaries, and related entities within our corporate group for internal administration, platform operations, customer support, and compliance purposes.

4.5 With Your Consent

In circumstances not covered above, we will obtain your explicit consent before sharing your personal information with third parties.

5. Data Security and Protection

jibet employs industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

• Encryption: All sensitive data, including passwords, payment information, and personal details, are encrypted using 256-bit SSL (Secure Socket Layer) encryption during transmission and storage.
• Secure Servers: Personal data is stored on secure servers located in data centers with physical security controls, access restrictions, and environmental safeguards.
• Access Controls: Access to personal information is restricted to authorized jibet personnel on a need-to-know basis and is protected by multi-factor authentication and strict access policies.
• Fraud Detection: Advanced fraud detection systems monitor transactions and gaming activity in real-time to identify and prevent suspicious behavior.
• Regular Audits: jibet undergoes regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized access or security breach.

6. Data Retention

jibet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: Personal information is retained for the duration of your active account and continued use of jibet Services.
• Closed Accounts: After account closure, we retain certain information for a minimum of five (5) years to comply with Philippine Anti-Money Laundering laws, tax regulations, and PAGCOR record-keeping requirements.
• Transaction Records: Financial transaction records, bet history, and gaming activity logs are retained for seven (7) years or longer as required by applicable laws.
• Marketing Data: If you opt out of marketing communications, we retain a minimal record of your opt-out preference to honor your request.

Once the retention period expires and data is no longer legally required, we securely delete or anonymize your personal information in accordance with our data retention policy.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes or other legitimate interests.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise your privacy rights, please contact jibet customer support at [email protected]. We will respond to your request within thirty (30) days in accordance with Philippine data protection law.

8. Cookies and Tracking Technologies

jibet uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, account authentication, and security. These cookies cannot be disabled without impairing platform performance.
• Performance Cookies: Collect anonymous data about platform usage, page load times, and error reports to improve service quality.
• Functional Cookies: Remember your preferences, language settings, and customization choices to enhance user experience.
• Marketing Cookies: Track your activity to deliver personalized advertising and measure campaign effectiveness. You may opt out of marketing cookies through your browser settings.

8.2 Managing Cookies

Most web browsers allow you to manage cookies through browser settings. You may block or delete cookies, but doing so may affect platform functionality and prevent you from accessing certain features. For more information about cookies and how to manage them, visit your browser's help section or www.allaboutcookies.org.

9. Third-Party Links and Services

jibet Services may contain links to third-party websites, applications, or services (such as payment processors, game providers, and social media platforms). This Privacy Policy applies only to jibet and does not govern the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through jibet. We are not responsible for the data practices or privacy policies of third parties.

10. Children's Privacy

jibet Services are strictly intended for individuals aged twenty-one (21) years or older. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21. If we become aware that a person under 21 has provided personal information, we will immediately delete such information and close the associated account. Parents or guardians who believe their child has provided information to jibet should contact us immediately at [email protected].

11. International Data Transfers

jibet primarily operates within the Philippines and stores personal data on servers located in the Philippines or other jurisdictions with adequate data protection standards. In certain circumstances, your personal information may be transferred to, processed, or stored in countries outside the Philippines for technical, operational, or compliance purposes. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

jibet reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any material changes will be communicated to you via email, account notification, or prominent notice on the jibet website. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of jibet Services after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

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13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or jibet's data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 on the jibet website
• Mailing Address: jibet Privacy Office, Metro Manila, Philippines

For complaints or concerns about how jibet handles your personal information, you may also contact the National Privacy Commission of the Philippines at www.privacy.gov.ph.